Not happy with our products? You can return a product for a full refund for up to 30 days after purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To return your product, you should mail your product to:
Unit 14, Seymour Street
The IO Centre
SE18 6SX, London
When returning an item please include the original packing slip where possible. If you don’t have this, please include a note with your order number - otherwise, we might not be able to refund you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you have any questions on how to return your item to us, please contact us at firstname.lastname@example.org